- Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
- Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
- Communicates with factories on appropriate issues and solutions
- Delivers product training, technical, and/or management training to channel partners, company employees or customers
- Facilitates channel partner employee development by counseling them on training plans and class enrollment.
- Administer product warranty, product support policies and/or processes and other reimbursement policies.
- Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.
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