Primary Relationships
The position reports to the Directorate.
Operation
* Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms
* Coordinate order processing, ensure accurate product fulfilment.
* Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.
* Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.
* Review product listings, ensuring accuracy in descriptions, images, and prices.
* Works with marketplace’s Account’s manager to drive promotional campaign.
* Monitor and update warehouse inventory, and order stock from local supplier.
* Ensure product fulfilment and accuracy for outbound shipment of retail sales.
* Work with management to decide product range and availability.
Marketing
* Understanding and management of Lazada Sponsored Solutions and Shopee Ads is a must.
* Develop and implementation of marketing plans across multiple marketplace platforms.
* Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.
* Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.
Personal
* Creating and planning work schedules of staff.
* Conduct personnel performance appraisals to assess training needs
* Any duties as assigned
Requirements
* 5 years working experience
* At least diploma qualifications
* Strong operational executions abilities
* Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok
* Problem solver, with strong time and project management skills.
