As the company scales, we are currently looking for a dedicated, enthusiastic individual to join our growing team. This role provides exposure to a wide range of technology with On-The-Job training from senior IT colleagues.
The job holder is responsible for providing technical assistance and support to end-users, managing door access systems, facilitating the application of ERP permissions, addressing printing-related issues, assisting in setting up audio and visual systems for meetings, providing mobile support, and supporting in-house applications.
Key responsibilities
- User Support - Respond to IT-related inquiries from end-users. Provide prompt and effective technical assistance for hardware, software, and network-related issues. Guide users through basic troubleshooting steps to resolve common IT problems. Escalate complex issues to the senior engineers if necessary.
- Software and Hardware Support - Install, configure, and maintain software applications on end-users' computers and mobile devices. Assist with the setup and troubleshooting of hardware devices, including computers, printers, peripherals, and audio-visual equipment. Address printing-related issues, including troubleshooting printer connectivity problems. Possess knowledge of basic networking concepts and troubleshooting. Assist users with network connectivity and related issues. Provide support for Microsoft Office products. Conduct regular maintenance checks on computer systems and perform necessary updates.
- Audio and Visual System Setup - Assist in setting up audio and visualsystems for meetings and presentations. Troubleshoot and resolve issues related to audio and visual systems.
- In-House Application Support - Assist users with issues related to in-house applications. Collaborate with developers or relevant teams to address and resolve application-related problems. Provide user guidance and support for in-house application usage.
- Documentation - Prepare and update user guides for various software applications, including in-house applications.
- Others - Perform other IT related duties or projects as assigned.
Requirements
- Basic knowledge in Windows Operating Systems, email server and Citrix
- Experience in Microsoft Office Suite
- Experience with IT troubleshooting
- Proactive, responsible and takes ownership of own work
- Ability to maintain high level of confidentiality
- Fluency in spoken & written Chinese to read HQ policies & procedures in Chinese as well as to engage with Chinese stakeholders
- Able to work beyond normal office hours and during weekends or Singapore Public Holidays, if required. Perform standby duties to support the team
- Entry level candidates are welcome to apply
