We are looking for candidates who thrive in a fast-paced, diverse, and customer-centric store environment. You are a resourceful, driven and service-oriented leader who can multi-task and manage store operations effectively.
Our Store Managers are the key leadership role for our retail team on the ground. You will oversee the end-to-end operations of a store and will be responsible for driving the store's sales performance and service performance. You will engage in innovation and productivity initiatives for the store. To drive seamless customer experience across channels, you will also oversee the order fulfilment processes for customers in the store. On top of daily operational duties, you will also help in cascading and operationalizing headquarters’ directives to the store.
Job Responsibilities:
Manage store's sales performance.
Facilitate implementation of organisation strategies
Interpret information on sales goals and targets.
Communicate scheduled sales reports in accordance with organizational standards.
Facilitate implementation of organisation strategies Document sales transactions.
Review customer satisfaction
Manage order processing, fulfilment and returns of customer orders.
Provide direction and guidance to team leaders.
Develop team leaders' capabilities.
Lead and motivate team to contribute to productivity improvement and innovation.
Conduct productivity diagnosis to recommend areas of improvement.
Manage retail administration.
Define and allocate staff duties in accordance with operational requirements.
Lead with service vision
Develop service operations.
