Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
The Certified Pre-Owned Instrument (CPO) business is a top choice for budget-conscious customers looking to purchase pre-owned analytical instrumentation from Agilent that meets the same high standards for quality and post-sale ownership protection as new Agilent instruments. As budgets decrease and demands for productivity increase, customers need reliable, high-quality equipment at affordable prices. Pre-owned analytical instruments are received from various sources and undergo cleaning, refurbishment, and testing according to Agilent standards and specifications in preparation for resale through Agilent's Certified Pre-Owned Instrument program. The CPO business is rapidly growing and highly visible within LSAG, and it aims to expand its global reach by establishing a new refurbishment capability footprint in Singapore. This is an exciting opportunity to join an entrepreneurial business!
As a Refurbishment Technician, your responsibilities will include (but are not limited to):
- Repairing, maintaining, troubleshooting, and testing equipment following Agilent specifications and to a "like new" standard
- Collaborating with a large team across various functions
- Receiving training and providing support for various products within the business portfolio
- Maintaining accurate and detailed repair records
- Ensuring a clean and safe work environment
- Reviewing and maintaining factory work instructions
- Identifying opportunities for process improvements
- Adhering to SOPs and WI’s and upholding quality and regulatory standards
Qualifications
- Diploma or Bachelor Degree in Biotechnology, Chemical Engineering, Electrical and Electronics, or its equivalent
- Typically, candidates should have 3-6 years of relevant experience in technical support and troubleshooting for software and hardware at the entry-level.
- Hands-on system-level (assembly, troubleshooting, testing) experience with at least one of the Agilent products: Liquid Chromatography (LC), LCMS, Gas Chromatography (GC), and Automation products.
- Proactive and able to lead when required.
- Strong troubleshooting and analytical skills.
- Fostering innovation and emphasizing continuous development.
- Demonstrated expertise with SAP ECC and Agile/MES
- Proficiency in assisting others with technical problems.
- Demonstrated experience with Excel data entry and report generation.
- Understanding of bill of material structures, part numbers, and product configuration.
- Strong written and verbal English communication skills.
- Ability to collaborate with global team members.
- Customer-centric and self-motivated.
- Experience in working in an environment with interruptions and multiple changing priorities.
- Taking personal responsibility and ownership; exercising diligence and being detail oriented.
- Acting with uncompromising integrity.
