The Volunteer & Merchandise Manager is responsible for overseeing all aspects of volunteer programmes within the SPCA, developing the SPCA’s volunteer management and engagement strategies. He/she also supports the Community Engagement team with curating, developing, and optimising the placement of SPCA’s merchandise.
The responsibilities include but are not limited to:
- Developing volunteer recruitment strategies and reactivation strategies for passive volunteers.
- Reviewing and developing volunteer management practices.
- Developing and conducting volunteer training and recognition programmes.
- Identifying opportunities for volunteer partnerships with social service organisations, community stakeholders, corporate partners and government agencies.
- Working with other departments to identify our volunteer needs and training strategies.
- Assigning volunteers to specific roles and projects based on their skills and interests.
- Coordinating volunteer scheduling and ensuring adequate volunteer involvement in activities/events.
- Building and maintaining relationships with volunteers and garnering their feedback to better improve our volunteer management strategies.
- Assisting in resolving conflicts/ grievances of volunteers.
- Ensuring a proper feedback loop between volunteers and staff they work closely with to better monitor volunteer performance and provide feedback and support where required.
- Maintaining accurate records of volunteer information.
- Generating monthly reports on volunteer activities.
- Working with partners, vendors and volunteers to develop new merchandise that is aligned with SPCA’s brand and appealing.
- Updating monthly sales records.
- Maintaining inventory and managing the SPCA Merchandise Store (online and offline).
- Reaching out to corporates and malls for potential locations for external merchandise sales
Others
- Providing support for ad-hoc events and SPCA-led projects.
Qualifications and Requirements
- Education: Diploma or Degree in any related field.
- Experience: Minimum 2 years in a similar position
- Able to work independently and in teams, meticulous and detail oriented.
- Good communication and strong interpersonal skills.
- Able to communicate well in written and spoken English.
- Passion for animal welfare
- Preferred: Prior experience in volunteer management
We regret that only short-listed applicants will be notified.
Please note that for all positions, you must be prepared to travel to 50 Sungei Tengah Road. Please check to make sure that the distance is not too far for you to travel before applying.
