Customer Service Coordinator (Export/ Order Management/ Pharmaceutical)
12-Months Contract
Location: Central
Salary up to $5000 depending on experience
Industry : Pharmaceutical
Job Summary:
- Responsible to provide professional and quality back-office service to the assigned customers with the objective of meeting company goals and targets including on-time delivery to customers.
- To resolve problems, make informed decisions and manage the customer wisely to achieve maximum results independently.
Responsibilities
- Own the entire order fulfillment process from order entry, delivery to revenue recognition
- Support the order management process to ensure the right orders are processed accurately and on time
- Support the Pivot financial flows by ensuring that automated flows are completed smoothly; in case of issues due to blocked flows, to intervene and escalate to the right stakeholders
- Effectively engage with internal/external customers, distribution centres, logistics partners, global supply chain product planners and product leaders to ensure delivery and revenue commitments are met
- Respond to customer queries and manage customer claims or returns to ensure prompt and satisfactory resolution
- Ensure smooth monthly financial closing for physical and financial flows
- Analyze transportation options before proposing the cost effective solution to achieve KPIs linked to container/truck occupancy rates and overall transport costs
- Review processes and implement changes to establish effective and efficient workflows when necessary
- Adhoc participation in User Acceptance Tests (UAT) for project-based SAP back-office tool test scenarios
- Comply and adhere to regulatory, customer service and compliance policies and procedures
Requirements:
- Diploma or Degree in Logistics/Supply Chain
- 3-5 years of experience in end-to-end Sales Order Management
- Relevant regional experience covering APAC countries
- Experience in handling Letters of Credit (LC) and Certificates of Origin (COO) and knowledge of import/export control
- Possesses good understanding of key business processes and supply chain management practices
- Adept working knowledge of SAP R/3 Sales and Distribution (SD) and Material Management (MM) Modules
- Excellent Microsoft Office 360 skills
Lim Pey Chyi - [email protected]
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423
