As a Host/Hostess at Prada cafe, you'll be the face of our establishment, ensuring a seamless and memorable dining experience for our guests. Your role is pivotal in managing the reception area efficiently while upholding company policies.
Responsibilities:
- Guest Interaction & Service: Welcome guests with genuine hospitality, and guide them effectively, whether they are dining in, picking up an order, or making inquiries.
- Cash Area & Equipment Maintenance: Maintain the cash register and surrounding areas in impeccable order, ensuring all equipment is cleaned, well-maintained, and compliant with company standards to support smooth daily operations.
- Customer Complaints Management: Address guest concerns promptly, escalating to the Floor Manager or Cafe Manager when necessary. Ensure swift and appropriate resolutions based on the nature of the issue and the customer’s profile (e.g., VIPs, regulars).
- Communication Management: Manage phone and e-mail communications professionally, handling customer inquiries, order-taking, and reservations with accuracy and promptness.
- Hygiene & Presentation Standards: Participate in regular checks to uphold the cafe's image, ensuring the cleanliness and maintenance of all areas, and reporting any maintenance issues promptly.
- Uniform & Grooming Compliance: Adhere strictly to company guidelines on uniform care and personal grooming to ensure a polished and professional appearance that aligns with the brand's image.
- Health and Safety Regulations: Adhere strictly to all health and safety regulations, ensuring a safe and hygienic environment for customers and staff.
Requirements:
- Willing to work weekends and Public Holidays
- Familiar with Hosting / Reservations / Guest Relations
- Min 1 year of experience in F&B Service with similiar role preferred
- Strong team player and good interpersonal skill
You hereby acknowledge and provide your consent for the utilization of your personal data for the explicit purpose of recruitment and job placement with this job application.
We regret to inform that only shortlisted candidates would be notified.
EA License: 22C0941 (Communal Connections Pte Ltd)
