You will support the implementation of initiatives aimed at improving patient experience and building a patient-centric culture in NNI. You will also administer the feedback management process, including service recovery and active engagement of patients, caregivers and staff.
Requirements:
- Recognised Degree with at least 2 years of working experience in customer / patient service operations
- Strong command of English and a second language
- Proficient in writing
- Adept in conflict resolution, data analytics and presentation
- Good planning and organisation skills
- Independent, resourceful and able to handle multiple projects
- Excellent interpersonal skills, skilful in managing multiple stakeholders
