Job Title: Assistant Hotel Manager ($3000-$4000)
Job Location: Bugis
Job Purpose:
The Assistant Hotel Manager is responsible for supporting the Hotel Manager in overseeing the overall operations of the hotel. This role ensures that all departments work cohesively to deliver exceptional guest experiences while maintaining high standards of service, operational efficiency, and profitability. The Assistant Hotel Manager plays a crucial role in staff management, guest relations, and the continuous improvement of hotel operations.
Key Responsibilities:
- Operational Management:
- Assist the Operation Manager in overseeing daily operations across of Front Office, Housekeeping and Maintenance.
- Ensure that all hotel services meet or exceed established quality standards and that operational goals are achieved.
- Monitor and evaluate the performance of departments, providing guidance and support to ensure efficiency and effectiveness.
- Guest Relations:
- Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
- Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms
- Staff Management:
- Support the recruitment, training, and development of hotel staff, ensuring that all team members are equipped to deliver high-quality service.
- Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
- Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
- Address any operational challenges or guest complaints, working with relevant teams to resolve issues effectively.
- Reporting & Communication:
- Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
- Facilitate communication between departments to ensure seamless coordination and collaboration.
- Assist in organising and leading management meetings, staff briefings, and other key hotel functions.
Qualifications:
- Education: A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
- Experience:
- Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
- Comprehensive knowledge of hotel operations, including Front Office, Housekeeping and Maintenance.
- Skills:
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in hotel management software, financial management tools, and MS Office applications.
- Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
Working Hours:
Flexible working hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.
