Responsibilities:
- Manage daily operations for smooth service delivery to learners
- Ensure services provided meet departmental outcomes
- Provide inputs or suggestions to improve efficiency of department
- Follow procedures to ensure compliance with policies and regulations
- Support the supervisor in ensuring smooth delivery of services to learners
- Provide guidance to team members to perform their duties effectively and efficiently
- Analyse team performance and provide coaching/training if needed
- Provide inputs for the annual budget of department
- Plan and supervise system/process enhancements to improve efficiency
- Implement check procedures and monitors to ensure that learners interactions are responded to in accordance with policies, procedures, and regulatory requirements
- Provide support in audit coordination
Requirements:
- 2-4 years of experience in customer-focused environments (preferably education).
- Knowledge of frontline customer service/call centre operations.
- Familiar with Microsoft Office
Interested candidates, please send your updated resume to [email protected]
