1. Preparing and Serving Beverages
- Make a variety of coffee drinks like espresso, lattes, cappuccinos, and other specialty drinks.
- Prepare non-coffee beverages, such as tea, smoothies, or cold drinks.
- Ensure consistency in the quality and presentation of drinks.
2. Customer Service
- Greet customers, take their orders, and answer any questions about the menu.
- Provide recommendations based on customer preferences.
- Ensure customer satisfaction and handle complaints politely.
3. Operating Equipment
- Use espresso machines, grinders, blenders, and other equipment safely and effectively.
- Regularly clean and maintain machines to ensure functionality.
4. Cash Handling
- Operate the cash register or point-of-sale (POS) system, including taking payments and giving receipts.
- Manage cash, card, and digital transactions accurately.
5. Stock Management
- Monitor inventory levels for coffee beans, milk, syrups, and other supplies.
- Refill and restock items as needed.
- Inform the manager when stock needs to be reordered.
6. Cleaning and Hygiene
- Maintain a clean workstation, including countertops, machines, and customer areas.
- Wash dishes, mugs, and utensils regularly.
- Follow hygiene and safety protocols, especially for food handling and sanitation.
7. Teamwork and Collaboration
- Work with other baristas and kitchen staff to ensure smooth operations.
- Communicate clearly and efficiently during busy periods to serve customers quickly.
8. Upselling and Promotions
- Inform customers about daily specials, new drinks, or seasonal promotions.
- Upsell items like pastries, snacks, or merchandise to boost sales.
