If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you. We are actively seeking skilled individuals to become valued members of our Front Office team at The Clan Hotel.
Job Expectations
- Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.
- Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Build connections with in-house guests and those on extended stays, offering assistance as needed.
- Conduct courtesy calls to guests, ensuring their comfort and satisfaction.
- Stay well-informed and updated on all tourist-related information.
- Manage and maintain stock of promotional materials for daily operations.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
- Minimum completion of PSLE or its equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communication skills.
- Those without experience are welcome to apply.
