- Reports to Contact Centre Team Lead
- Handle customer service hotline and provide first level of supports from OMNI Channels
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Follow Standard operating procedures closely.
- Work as a team and ensure that the contact centre service level is met
Requirements:
Diploma / NITEC / GCE ‘O' Level or equivalent
Minimum C5 for English O level
Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
Pleasant disposition with good communication skills
Fluency in a second language
Computer literate and good typing skills
Working Hours:
a) 9.00am to 6.00pm (Monday to Friday) and
b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).
How To Apply:
Please submit your LATEST resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period
We regret that only shortlisted candidates will be notified.
Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544
