Job Description :
· Middle level implementation professional to handle and complete F&B POS implementation projects in hotel and restaurant environment at customer site or remotely.
· To understand the customer’s need and operation workflow; then to install, setup and configure the solution at the customer site.
· POS implementation includes: understanding user’s requirement / installing and setup of equipment such as the servers, workstations, printers and other relevant devices / system configuration / restaurant menu items configuration / site survey and testing for the system equipment / user training / on-site system testing / simple documentation / moving hardware equipment on-site / go-live standby support / after go-live support / etc.
· Connecting and testing network cable connection for multiple hardware devices is required.
· Ensure the solution meets specifications and functions per customer specific operational work flow.
· Report the additional functional request from customers to our internal Product and Development team.
· Answer operational and application questions and consult the customer.
· After "go-live", provide technical support to the customer when necessary.
· Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.
Preferred Qualification:
· Degree from an accredited college or university in a technical, hospitality or business field
· 2-5 years of overall experience in relevant roles, to handle IT Projects and User Training.
· Professional skill in Windows environment for enterprise level projects
· Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint
· Previous job experience with other F&B POS system or Hotel IT project.
Job Requirement :
· Fast learner to pick up the company’s various IT solution; and able to handle system installation.
· Ability to communicate effectively and build rapport with team members and clients.
· Adhere to company standards, policy and procedure.
· Willing to work overtime, weekend and holidays as requested.
· Willing to work with a wide variety of cultures.
· Willing to be contactable on an on-call basis after-hours by mobile phone.
· Willing to travel locally and overseas for projects sites in difference location.
