Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.
Desktop Support - L3
Responsibility & Requirement
- Engage as a business partner with business and technology leaders; identify win-win solutions, frame decisions for senior leaders to make trade offs, and build trust with peers and senior leaders
- Take ownership of your team’s execution, identifying and removing blockers/bottlenecks
- Delegate assignments and lead resource allocation for your team
- Lead a team of individual contributors to execute and drive success on projects and/or global application support within your functional domain
- Perform audits to ensure all assets information and change of asset status are being recorded into the asset management system by managed services IT vendor
- Assist to conduct analysis and plan necessary resources at least 6 months in advance – people, money – required to deliver technology solutions to the business
- Contribute to the execution of IT governance and compliance processes and procedures
- Involved regionally and work with other GXS teams to provide operational perspective on products and services
- Rotational pagerduty shifts to support business needs
- Initiative in building new ways of working to improve operational excellence
- At least 5 years in supporting IT operations or related in the IT
- Able to work with minimal supervision in a fast-paced working environment
- Excellent analytical and problem solving skills
- Excellent written and verbal communication skills
- Experience in managing MacOS, Windows OS
- Experience in OS and Browser Hardening (preferably CIS)
- Experience in Patch management
- Experience in managing the IT team and stakeholders
- Experience in managing IT projects
- Lead in writing guideline and SOPs
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
