Key Responsibilities:
Sales Strategy Development:
- Collaborate with the sales team to develop and implement sales strategies tailored to SOC.
- Analyze market trends and customer needs to identify opportunities for growth.
Customer Relationship Management:
- Build and maintain strong relationships with key customers, ensuring their needs are met.
- Provide exceptional support to clients regarding SOC inquiries and pricing
Operational Support:
- Liaise with operations and finance teams to ensure efficient service delivery.
- Monitor and resolve any issues related to SOC handling and customer service.
Data Analysis and Reporting:
- Utilize sales data and market analysis to generate reports and insights for senior management.
- Track sales performance metrics and propose actionable improvements.
Team Collaboration and Training:
- Mentor and support junior sales support staff, fostering a collaborative environment.
- Conduct training sessions for the sales team on SOC processes and best practices.
Compliance and Risk Management:
- Ensure compliance with industry regulations and company policies related to SOC.
- Identify and mitigate potential risks in the sales and operational processes.
Main Tasks:
- Establish quotations for customers.
- Liaise and work closely with the customer on their request on a day-to-day basis.
- Establish DF contract/addendum after-sales concluded and ensure contract received with signatory and filed.
- Ensure all DF contracts/addendum are updated to HQ and the billing team.
- Establish BAF adjustment rates and update DF customers monthly.
- Liaise and work closely with the Cochin office for DF invoice issuance.
- Liaise and work closely with respective POL offices on their inquiry if any.
- Establish sales reports monthly
Qualifications:
- Dipolma in Business, Logistics, or a related field in shipping profession.
- Entry Level candidates are welcome to apply, training will be provided
- Strong understanding of feeder shipping operations and container logistics.
- Excellent communication, negotiation, and interpersonal skills.
- Proven ability to build and maintain relationships with clients and partners.
- Results-driven mindset with a track record of meeting or exceeding sales targets.
- Candidate should be equipped with good numeracy skills
- Candidate must be meticulous with details, multi-tasking, possess a positive learning attitude, and be able to cope with the fast-paced working environment
- Proficient in MS Word & Excel
