JOB DESCRIPTION
1. IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc
2. IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting
3. Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
4. Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
5. Ensure Backups and Restorations are successful and properly done on a daily basis
6. Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
7. Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
8. Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
9. Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
10. Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
11. Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
12. Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
13. Rack mounting, OS installation and PC cloning
14. Manage Software Licenses, hardware and software inventories, asset tagging and cable patching a labelling to the network ports (both at the network equipment and EUC device end)
15. Perform Vendor Management and submit monthly fix asset end-to-end
16. Other ad-hoc tasks as assigned by management
JOB QUALIFICATION
1. Minimum Diploma or Bachelor degree in Computer or IT-related field
2. Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
3. Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health check and fine-tuning
4. Experience in Implementing and Maintaining Backup Solutions
5. Resourceful Engineer who knows how to solve problems independently using online and offline resources
6. Good analytical and problem-solving skills
7. Able to communicate well with end-users & have strong sense of responsibility
8. Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
9. Liaise with product manufacturers for problem escalation and resolution
10. Good communication and Interpersonal Skills in English and Mandarin
