The hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. You are also required to assume the role of a waiter/waitress as deemed by the management. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts and manage reservation requests, enquiries and emails.
Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.
Job Description
- Set up cutlery, crockery and glassware on table
- Provide menus and announce Waiter/Waitress’s name
- Welcome guests to the venue and during departure
- Monitor the guest waiting list from time to time to manage customers' waiting time
- Lead customers to assigned dining or bar areas
- Allocate seats to customers by processing collated reservations
- Build good rapport with customers to improve customers' experience
- Follow customer service Standard Operating Procedures (SOPs)
- Comply with the Company's personal, food and beverage hygiene standards
- Comply with the Company's Workplace Safety and Health (WSH) policies and procedures
- Adhere to legislative requirements pertaining to handling and consumption of alcoholic beverage
- Perform opening, operating and closing of shifts
- Execute daily operational tasks according to staff roster
- Answer incoming calls and address customers’ queries
- Suggest areas for continuous improvement within work area
- Coordinate with service staff about available seating options
- Other admin tasks
Requirements
- Prior F&B Experience preferred
- Personable, charming and outgoing personality, with a strong service-attitude
- Able to multitask and work efficiently under pressure
- Possess stamina to stay on feet for long periods
- Able to work evenings, weekends, and holidays
- Only Singaporeans
