Job Responsibilities:
- Assisting in leave and roster planning and manages roster of staff for daily operations.
- Preparing documents for annual budgeting cycle and monitor budget utilization.
- Sharing and broadcasting updates to the team.
- Ensures that call / email audits are completed.
- Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
- Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
- Implement quality improvement projects to promote service standard and quality improvement of the contact Centre with Institution Lead.
- Prepare monthly performance report for updates to management with Institution Lead.
Job Requirements:
- A recognised Degree in any discipline. Fresh graduates are welcomed to apply.
- Relevant experience in Healthcare or/and Contact Centre, and knowledge of contact Centre processes and systems will be an added advantage.
- Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels.
- Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals.
- Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills.
- Able to multi-task and work under a stressful environment.
- Proficient in MS Office applications.
We regret that only shortlisted candidates will be notified
Interested applicants kindly click on “apply now” or send your updated resume to [email protected]
Jayden Kua Jing Yu
Registration Number: R24124814
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
