Job Functions & Summary:
Assist the Operations Manager in the overall supervision of daily housekeeping operations. Responsible to ensure a clean, comfortable and safe environment for the Club members, guests, employees and business partners. Supervises all housekeeping employees and landscape contract workers, plans and assigns work assignments, give trainings existing and new employees, inspects work employees work assignments and Clubhouse areas, requisition of supplies, plan and maintain periodic housekeeping cleaning schedules.
Job Roles & Responsibilities
- Plan daily departmental operations and Club’s daily events.
- Supervise all housekeeping employees, take disciplinary actions when needed. Evaluate employees and put up recommendation to Housekeeping Manager.
- Conduct training for existing and newly recruited employees.
- Plan, review and implement Standard Operating Procedures and risk assessments.
- Plan the work for the housekeeping department and distribute assignments accordingly.
- Conduct daily briefings for the team.
- Plan the employee schedules and manage employee days off and leave planning.
- Plan, manage and approve all supply requisitions.
- Audit and inspect housekeeping team work assignments and ensure that staffs executed duties as per standard operating procedures.
- Ensure cleanliness, orderliness and appearance of the entire Clubhouse, F&B outlets, Function Rooms, Grand Ballrooms, Meeting Rooms, Admin Offices etc.
- Daily quality checks of the club house and identify defects to be rectified. Work and liase closely with maintenance team.
- Organize inventories with accounts and Cost Control for uniform and fixed assets.
- Maintain par stock of guest supplies and toiletries, cleaning supplies, staff uniform etc.
- Manage and work closely with pest control vendor. Organize pest control and eradication activities with pest vendor.
- Manage and supervise internal pest control measures and ensure routine control schedules executed, ensuring consistency.
- Establish regular periodic inspection schedules relating to pest control.
- Attend Pest Control Working Group meetings and/or other any other meetings when required.
- Manage and control department financial performance.
- Assist purchasing department in selecting suppliers for items related to housekeeping.
- Plan, supervise and manage landscaping activities for Clubhouse.
- Plan, supervise and manage landscaping activities for outsource facility attendants.
- Attending and resolving member complaints promptly.
- Verification of supplies consignments.
- Review all housekeeping service, license contract terms and conditions.
- Focus and maximize people-management resources on processes that attract, retain and develop people by identifying and developing staff skills to meet the future Club’s business unit needs.
- Any other duties that may be assigned from time to time.
