The candidate is responsible for supporting projects from ideation through to completion. This role requires interaction with a range of internal and external stakeholders and supporting several moving projects/ initiatives simultaneously.
Duties and responsibilities include:
· Support preparation of business case and project scope for process improvement initiatives
· Map process flows, analysing and identifying process gaps
· Assist in providing recommendations for future state
· Assist in reviewing user stories/functional specifications to ensure requirements are complete and accurately captured.
· Identify business scenarios, review UAT test plans and test results
· Prepare all incoming and outgoing project documentation
· Identify and propose mitigation plan for project risks and issues
· Support post project review to identify lessons learnt and corrective actions
· Monitor and track action items to closure, to ensure project progresses to timeline
· Assist with change management plan (e.g. develop and implement communication plan, provide training on new processes and system enhancements, prepare project handover documentation).
· Analyze and solve problems without clear precedence
· Report project status and assist in ad-hoc reports as required
Job Requirements:
· Minimum 3 - 4 years of work experience in operations / customer servicing / process improvement projects, preferably in insurance or banking industry
· Degree in Business Administration/ Information System or equivalent
· Lean six sigma certifications is an advantage
Interested applicants please send your resume inMS Words and attention it to Tan Joanna (R1104661)
Short listed candidates will be notified
www.ambition.com.sg
EA Registration Number: R1104661
Data provided is for recruitment purposes only
Business Registration Number: 200611680D. Licence Number: 10C5117
