We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.
The role will give you the opportunity to:
Help customers have the best experience possible with our product working across email, phone and chat
Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts
Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs
Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression
