IT Service Design Analyst
Job Requirement:
The IT Service Design Analyst will be a member of the IT Service Management team. The Service Design Analyst provides primarily support and coordination with different teams of Service Management that supports applications in Asia Pacific and across different Application Management teams and IT Risk Management team.
- 5 years of experience in an Information Technology field preferably in IT Service Design/Service Management in a banking environment.
- Exposure to technical requirement analysis, planning and coordination.
- Good understanding of Internal Control processes and execution
- Knowledge of ITL concepts. ITIL certification is good to have.
- Knowledge and good exposure to different IT Service Management processes, preferably Change & Release Management, Incident Management and Application Support
- Understanding of bank and regulatory policies and directives.
- Good understanding of IT Service Continuity Management (ITSCM).
- Good knowledge of IT Service management is preferred. Understanding of Private Banking domain would be advantageous.
- Below are the key areas of focus and responsibilities –
- Performs internal controls of processes under Service Management and ensure compliance to the process.
- Coordinates any improvements and address any gaps identified during the control or audit review process for Service Management team.
- Candidates having IT Risk Management experience are preferred.
- Performs review of Non-functional Requirement under IT Service Management for all projects.
- Ensures that non-functional requirements from Projects are validated and completed and operational readiness is met before handing over to Application Support team.
- Ensures all major and minor projects and releases are tracked closely to ensure smooth transition of support to Service Management team.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
