About the company
You will be working with our client who specialises in the healthcare and technology space.
Roles and Responsibilities
- Provide end user support on L1 issues over phone or via remote tools and emails.
- Provide application support and basic troubleshooting - password resets, printer configurations, break/fix instructions.
- Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
- Respond in a timely manner to service issue and requests.
- Follow up with customers to ensure issue has been resolved.
- Basic triaging of incidents raised and to support L2 staff.
- Provide deployment support for future deployments.
- Identifying patterns in user issues and reporting recurring problems to prevent larger system disruptions
- Document steps taken to resolve issues and avoiding unnecessary disruptions during troubleshooting
Requirements
- Minimum Diploma in Information technology or equivalent.
- At least 1-2 years of work experience in IT support.
- Ticketing Systems: Experience using ticketing system to log and manage support requests.
- Able to work well in a team and perform efficiently.
- Excellent end user support and communications skills.
- Ability to be calm and understanding, such as dealing with frustrated or upset users.
- Handling a high volume of request efficiently without sacrificing quality of service
- Able to perform shift work.
- Strong drive to continously learn
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R2196712
EAP Name: Chew Kai-Xinn
