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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT L1 Support Engineer (1 Year Contract Renewable)
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IT L1 Support Engineer (1 Year Contract Renewable)

Morgan Mckinley Pte. Ltd.

Morgan Mckinley Pte. Ltd. company logo

About the company

You will be working with our client who specialises in the healthcare and technology space.

Roles and Responsibilities

  • Provide end user support on L1 issues over phone or via remote tools and emails.
  • Provide application support and basic troubleshooting - password resets, printer configurations, break/fix instructions.
  • Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
  • Respond in a timely manner to service issue and requests.
  • Follow up with customers to ensure issue has been resolved.
  • Basic triaging of incidents raised and to support L2 staff.
  • Provide deployment support for future deployments.
  • Identifying patterns in user issues and reporting recurring problems to prevent larger system disruptions
  • Document steps taken to resolve issues and avoiding unnecessary disruptions during troubleshooting

Requirements

  • Minimum Diploma in Information technology or equivalent.
  • At least 1-2 years of work experience in IT support.
  • Ticketing Systems: Experience using ticketing system to log and manage support requests.
  • Able to work well in a team and perform efficiently.
  • Excellent end user support and communications skills.
  • Ability to be calm and understanding, such as dealing with frustrated or upset users.
  • Handling a high volume of request efficiently without sacrificing quality of service
  • Able to perform shift work.
  • Strong drive to continously learn

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

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