Role Profile
This role is accountable for ensuring that everyone on the team knows and executes his or her role, feels empowered and supported in the role, knows the roles of the other team members and acts upon the belief that those roles will be performed.
Key Responsibilities:
- Plan, manage and implement the maintenance operations effectively to ensure PM schedules and CM are carried out within the maintenance budget and Service Level Agreement
- Plan for improvement in the reliability, maintainability and availability of the system
- Ensure the productions system are maintained and conforms to the contract, code of practices and technical requirements
- Prepare and submit monthly maintenance report
- Attend maintenance meetings with customer periodically to constantly upkeep quality standard as per company QMS
- Upkeep obsolescence management on the maintenance for system and ensure proper change request and upkeep proper documentation changes
- Obtain quotations for materials, equipment and contractors required for maintenance operations and raise PO
- Manage and coach a team of technical support engineers and technicians and ensure that the team is adequately trained to perform the tasks given
- Manage the sub-contractors required for the maintenance operation to ensure that works are done in a professional manner
- Prepare training materials and conduct yearly re-training for customers
- Establish procedures for work at site and ensure all safety measures and proper housekeeping rules are observed at work sites. Inculcate the “safety first” attitude in all workers.
- Carry out plan to consolidate/centralise maintenance staff movement and staff competency to increase efficiency in order to improve profitability.
- Implement and update company records e.g. training matrices, performance reviews, risk assessments
- Communicate KPIs from the strategic annual plan so that each staff is aware
- Perform root cause analysis and resolve problems
- Conduct risk assessments of processes and tasks in the department
Competence (Knowledge, Skills and Abilities):
- Understanding and knowledge of the Singapore security and surveillance sector and its operating environment
- Understanding and knowledge of the Singapore security and surveillance technology in their limitations and applications
- Skills in relating to and servicing the end-users with a win-win mind set
- Skills in people management and employee development
- Good understanding of the software and hardware environment for ICT platform and CCTV/network sensors system
- Sound knowledge and experience in IT, IP networking and network security solution/product
- Preferably with a Professional Certificate in Project Management
Requirements:
- Ability to handle multiple responsibilities in a fast paced and performance driven environment
- Able to converse well with customers on enquiries
- Strong technical knowledge with and certification on in-house products
- Able to deal with routine tasks and may perform tasks with some level of complexity
- Take decisions for own tasks in defined degree of freedom
- Able to solve problems in most cases and within guidelines
- Works independently within guidelines, defined procedures and direction
- Class 3 License is an advantage
Education & Experience:
- Degree in Electronics & Computer Engineering or related discipline
- At least 7 years of experience in a similar capacity
- Preference for candidate with security and surveillance experience
