Responsibilities
- Commissioning of AGV at customer sites which includes on-site user acceptance tests
- Ensure the performance and reliability of company fleet of AGVs, network and customer site infrastructure
- Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians
- Monitor the health and operations of the company fleet of AGVs and proactively engage to resolve faults before they impact customer operations
- Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance
- Maintain up-to-date records of AGV and site configurations, this includes software and hardware configurations
- Communicate and collaborate with our global engineering teams
- Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures
- Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices
- Contribute to the design and creation of AGV missions using company proprietary mission description language
- Provide on pre-sales technical assessments
- Infrastructure includes reflective markers and networking equipment
- Participate in Proof of Concept (demonstrations) with demo AGVs
- Ensure strong relationships with all customer representatives
Requirements
- Bachelors or Diploma with experience in a technical field (including EE, ME, CS, Robotics) with 3 years of relevant (customer facing) work experience is preferred
- Must be able to focus and drive issues to closure in a fast-paced, agile environment.
- Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
- Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
- Ability to troubleshoot and resolve device and system-level problems in Linux.
- Experience with firewalls, VPN and network security technologies
- Working knowledge of SSH, DNS and other network protocols
- Willingness to troubleshoot electro-mechanical components.
- Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
- Strong team player
- Experience with ROS command line and graphical tools advantageous
- Benoi (pick up from Joo Koon MRT), Monday to Friday, 08:30 AM - 05:30 PM, Basic + 2 times bonuses + 14 AL, perm role
- Job Reference: QVRYW9R8
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
