Job Description: Internship/Part time Customer Service Specialist(B2B)
Company Overview:
Uniweb Pte. Ltd. is a leading payment gateway provider in Singapore, specializing in integrated payment solutions and digital marketing for businesses. With over 6,000 merchants, Uniweb delivers innovative payment services and marketing strategies for both local businesses and international clients.
Key Responsibilities:
• Assist with simple inquiries related to payment products and services via email, phone, or live chat (not call centre and very low volume only).
• Provide guidance on the use of digital payment platforms (Alipay, WeChat Pay, Visa, etc.).
• Support the onboarding process for new merchants, including documentation and initial onsite setup assistance.
• Maintain records of customer interactions and feedback.
• Assist in creating support content, such as FAQs and user guides, to improve the customer experience.
• Simple Ad-hoc.
Requirements:
• Current student or recent graduate in Business, Communication, Fintech or related fields.
• To assist senior cashiers who may only speak Mandarin.
• Customer-focused with problem-solving abilities and attention to detail.
• Experience with customer service, preferably in the tech or payment solutions industry, is a plus but not required.
• Proficiency in MS Office and CRM tools is an advantage.
Benefits:
• Flexible working hours with the opportunity to gain experience in a dynamic fintech environment.
• Exposure to digital payment technologies and customer engagement strategies.
• Hands-on learning in a fast-growing company with potential for future full-time employment.
• Transport allowance.
