- Data Analysis: Collect, analyze, and interpret marketing data to provide insights and recommendations for improving marketing strategies and campaigns.
- Performance Tracking: Monitor and report on the performance of marketing initiatives, including ROI, conversion rates, and key performance indicators (KPIs)
- Data Visualization: Create visually engaging reports and dashboards to present data-driven insights to the marketing team
- Team Leadership: Manage a marketing team, providing guidance, mentorship, and support, and ensuring they meet targets and objectives.
- Service Provider Management: Establish and maintain relationships with service providers
- Quality Assurance: Implement quality control measures to ensure products or services meet established quality standards and customer expectations.
- Cross-Functional Collaboration: Collaborate with other departments (e.g., sales, finance, customer service) to ensure operational processes support their needs
- Product Knowledge: Develop in-depth knowledge of the products or services being offered to effectively communicate their features and benefits.
- Customer Engagement: Engage in professional and informative conversations to build rapport with potential customers and address their needs and concerns.
- Appointment Setting: Schedule appointments or follow-up calls for interested prospects or direct them to the appropriate sales representative.
- Complaint Reception: Receive and document customer complaints through various channels, such as phone, email, chat, or in-person interactions.
- Issue Resolution: Investigate and analyze customer complaints to identify the root causes and work to resolve them to the customer's satisfaction.
- Payment Record Management: Maintain up-to-date and accurate records of customer payments for membership dues, ensuring data integrity (for membership)
- Reporting: Generate reports and provide periodic updates on payment records, membership renewals, and related metrics to management.
