Scope of work:
- Clearing of paper, card, passbook, and cash jams;
- Replenishing nearly depleted paper and other consumables such as receipt printer paper and printer ribbons;
- Basic remedial maintenance, which consists of servicing obvious items that will prevent a repeat or subsequent FLM call;
- General cleaning of the ATM, ATM+, BTM and CDM exterior, display screen, fascia and immediate surrounding area while on-site for the provision of other FLM services;
- Reporting site problems such as lighting, facility or environmental conditions to Customer;
- Initial on-site investigation of network related incidents;
- Provide SST safe / vault access to SLM if required;
- Suspend call for SLM when required (i.e., issue beyond FLM such as parts replacement);
- Report vandalism incidents to relevant parties based on established process;
- Retrieval of retained passbooks and cards when on-site for a remedial call;
- Ad-hoc special attendance to site to collect captured cards or passbooks;
- Escalation of vandalism to Customer
- FLM is required to perform OT maximum 2 hours when required by customer
Job requirements:
· ITE graduate or equivilant
Able to work 10hrs rotation shift and weekend/PH.
