Job Responsibilities：
- Generate daily orders, prepare and pack daily orders according to the system, arrange shipping, and update customers on the status of shipments.
- Plan delivery schedule and manage logistics arrangements to customers.
- Handle complex customer issues and escalated complaints/ calls.
- Resolve customers' complaints in accordance with company's policies and refer to respective department heads for unresolved case.
- Follow up with respective departments on status of solutions to customers' request and complaint.
- Prepare monthly reports for manager with regards to the entire department's performance.
- Support sales and marketing team by providing relevant information including customer feedback and sales leads.
- To assist in other activities/functions organized by the Company.
- To attend necessary training and discussion session to improve product knowledge.
- To liaise with other departments and to resolve problems related to inter-department communication and make suggestions on improvements.
- Maintaining high degree of integrity and confidentiality - keeping customers' information confidential at all times.
- Job Requirements:
- Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications.
Additional Work Details:
- Location - Pacific Tech Centre, Jalan Timor (Accessible via the bus-stops with close proximity to the building. The two MRT stations close to the building are Redhill and Queenstown station).
- Working Hour: Monday - Friday. (From 10am - 7pm) 1 hour lunch.
- Saturday Compulsory OT (Alternate) (10-7pm)
- Package: Basic Salary (44 hours + 4 hours OT - Saturday)
- Flat Rate SGD20/hour for Saturday OT
Job Type: Full-time
- Pay: From $2800 - $3500 Depending on Experience per month
Schedule:
- Monday to Friday
- Weekend availability
- Supplemental Pay:Performance bonus
- Experience:Customer service: 1 year (Preferred)
- Work Location: In person
SG CITIZEN/PR/LTVP+ Only
