• Overall IT experience: 6 Years +
· Expert knowledge of ServiceNow CMDB.
• Understanding of ServiceNow Discovery and Service Mapping tool
• Configuration Management / IT Asset Management experience of 3-5 years is mandatory
• Familiarity with the ITIL Framework, ITSM tools/processes/capabilities, and ITAM methodologies
• Familiarity with export, transform, and load data management technologies
• Interface analysis: SQL, Excel (Marco, VBA), Power BI, Batch (Powershell) skills
• Infrastructure Skills: Good understanding of Database Infra, Cluster infra, Middleware infra, CTRL-M, MQ for enhancement in Service Now.
• ServiceNow Analysis: Understanding of ImportSet process, CI models in Service Now
• Having knowledge of monitoring tools and scheduling jobs will be a plus
• IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT
