[Order Number: 763643]
Training Provided
Responsibilities
- Provide excellent customer service by responding promptly to inquiries, resolving issues efficiently, and maintaining a positive attitude.
- Diagnose and resolve technical issues related to hardware, software, and network connectivity. (Level 1 support)
- Incident management in logging, tracking and escalating incidents in ticketing system, ensuring timely resolution and follow-up
- Identify and escalate complex issues that were not able to resolve at level 1, to next level support team when necessary
- Contribute and maintain a knowledge base of frequently asked questions and solutions.
- Vendor coordination for customer onsite support when necessary
- Adhere to data centre routine and security procedures
- Working in a rotating shift schedule to ensure 24x7 coverage
- Any other ad hoc duties assigned
Requirements
- Candidate must possess at least a Diploma in IT or any other related field
- Knowledge of IT infrastructure and networking concepts
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
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https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771
