- Oversee the accuracy of forecasts, pipelines, and baseline metrics for different revenue streams across regions for MNC accounts.
- Lead weekly and regular customer calls and business reviews, focusing on operational performance.
- Manage issue resolution with third-party vendors, serving as the primary escalation point for critical customer concerns.
- Coordinate multiple customer accounts at both regional and global levels, ensuring operational efficiency and high customer satisfaction.
- Drive functional issue resolution and strategic initiatives from a management perspective.
- Collaborate as a key member of the Regional Program Management Team, fostering cross-functional partnerships.
- Ensure consistent achievement of customer KPIs and SLAs, driving continuous improvement initiatives.
- Maintain and update regional SOPs, promoting best practices across teams.
- Lead and participate in customer-focused activities across various functional areas, including sales, customer service, billing, and operations.
- Play a crucial role in vendor sourcing and provide advice on cost reduction strategies, while ensuring customer requirements are met.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
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