Location:
Clinic in Novena Medical Center
About Us:
Our clinic in Singapore is dedicated to providing high- quality medical services to our patients. We specialize in serving the Japanese community in Singapore and are committed to offering healthcare that aligns with the standards and practices of Japan.
Job Description:
We are seeking a Patient Relations Officer who speaks and writes Japanese at a proficient level. The successful candidate will be responsible for providing support primarily to our clinic and patients in Singapore.
The Employee shall perform the following duties, including but not limited to:
- Answer phone calls and reply to customer enquiries.
- Making appointments and coordinate appointments.
- Register patients.
- Sending appointment reminders to patients.
- Prepare case notes and insurance claim forms.
- Assist in translating duties within and outside the clinic, facilitating communication between patients, clinic staff, doctors, and specialists.
- Handling Corporate and OTAI billing. Ensure billing details are correct.
- Handle OTAI claims.
- Liaise with OTAI for Letter of Guarantee (LOG).
- Liaise with specialist clinics, hospitals, laboratories and radiology for billing.
- Ensure to follow up outstanding payment from corporate, OTAI and self-payment patients.
- Maintain clinic facilities and supplies.
- Accurate data entry and maintenance of proper documentation.
- Performing cashier duties.
- Issuing petty cash expenses and managing claims.
- Training the new administrative / reception staff.
- Extend support in various administrative tasks within the Clinic.
- Perform any other duties as assigned by Management.
How to Apply:
Interested candidates, please submit your resume and cover letter. We look forward to hear from you!
