Key Responsibilities and Attributes :
· Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy, and remote access systems.
· Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.
· Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.
· Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.
Desired platforms/skills include:
· Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.
· Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.
