JOB SUMMARY
Reporting to the Cluster Director of Talent & Culture, the L&D Manager is responsible for creating a strong learning & development environment through evaluating development needs, designing and delivering programs, assessing learning effectiveness to support achievement of business goals and objectives.
What you will be DOING:
· Conduct annual L&D needs analysis and budget.
· Plan L&D priograms to meet the skill and competency requirements to address and narrow the peformance gap in order to support both short-term and long term business goals and objectives.
· Identify and implement appropriate AccorHotels Academie programs and/or the Leadership Capability Framework (LCF) to address performance gaps.
· Develop and conduct induction programs for heartists to settle into their role seamlessly.
· Deliver all brand heartist, guest experience and quality standards programs.
· Seek feedback and evaluate the effectiveness of L&D programs/activities.
· Create a strong L&D environment where each heartist has a personal development plan and has access to learning opportunities.
· Participate actively in the ACCOR Certified Trainers Network.
· Assist in the annual performance review and the development of an effective succession plan.
· Work closely with respective department head to identify their departmental L&D needs especially the star heartists to support their personal development and career growth with the company.
· Develop and implement the On-The –Job Training (OJT).
· Coach and guide the respective department OJT trainers on its implementation.
· Liaise and coordinate with all external L&D providers.
· Maintain accurate records and reports of L&D programs/activities.
· Establish and maintain good working relationships with all stakeholders.
· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
· Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
· Degree/Diploma in Human Resource Management or equivalent
· Minimum 5 years of L&D or relevant experience in a managerial appointment
· Good business acumen, critical thinking and strategic decision-making skills
· Strong human relations and influencing skills
· Strong communications (verbal and written), planning and coordination skills
· Ability to work independently and take initiative
· Strong time management skills
