Responsibilities:
- Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
- Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
- Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and always reflects a professional image.
- Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
- Communicate positively in a clear, concise and professional language with appropriate greetings and etiquette.
- Work closely with security personnel; concierge officers and Doorman to make announcement through inconspicuous radio communication when residents or their guests return or leave the estate. Upon hearing the announcement, Lobby Attendant may go to the private lobby to welcome the residents and their guest and assist them with the luggage or grocery if necessary.
- Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
- Educate service providers and coach their staff to acknowledge and greet residents by name; offer assistance, take note of service request and communicate to the Concierge team for follow up and documentation.
- Promptly follows through with common Concierge requests in a residential environment.
Requirement:
- Minimum Secondary education
- Good command in English
- Some working experience preferred
- Guest focused with good communications skills
- Guest oriented individual with pleasant and courteous disposition
- A team player and efficient worker
- Flexible and adaptable
- Possess good attitude and initiative
- Possess integrity and honesty
Primestaff Management Services Pte Ltd
Personnel Name: Jackie Ng
Personnel No: R22109024 EA License No: 95C5411
EA License No: 95C5411
