Responsibilities:
- Welcome and acknowledge residents and their guests to Service Excellence Standards (SES); get to know residents and their guests by name, anticipate and address service needs, assist individuals with physical challenge and thank others with genuine appreciation.
- Respond to residents’ and guests’ requests for information, special arrangements, or services (e.g. transportation, reservation, housekeeping, dry cleaning) by planning or identifying appropriate providers. Follow through to promote satisfaction.
- Gather, summarize, and provide information to residents and guests about the property and the surrounding area’s amenities, including special events and activities.
- Immediately report any defects, identify potential hazards and unsafe work practices to the estate manager; take appropriate measures to ensure safety and well-being of residents, guests and coworkers. Immediately report any incidents, accidents and injuries to the estate manager; document details and facts in (OMS II)
- Follow all company and estate policies and procedures, ensure uniform and personal appearance are clean and always reflects a professional image.
- Maintain high integrity and confidentiality of proprietary information, residents’ information and protect estate and company assets.
- Communicate positively in a clear, concise and professional language. Answer phone calls with appropriate greetings and etiquette.
- Develop and maintain positive working relationships with others, support team to reach company goals and resident satisfaction.
- Educate service providers and coach their staff to acknowledge and greet residents by name; help, take note of service request and communicate to the Concierge team for follow up and documentation.
- Promptly follows through with common Concierge requests in a residential environment, not restricting to the following examples.
- Attending to residents’ domestic requests.
- Laundry Service.
- Collection of parcels.
Requirements:
- Min education ‘N’ Level or higher.
- Min 1 year experience in hotel or customer service.
- Good command in English.
- Experience in using MS office suite.
- Willing to work shift work.
Additional:
- Formal Attire required.
- AM shift: 8am to 4pm
- PM Shift 3pm to 11pm
- PM Shift will have shift allowance.
Primestaff Management Services Pte Ltd
Personnel Name: Jackie Ng
Personnel No: R22109024 EA License No: 95C5411
EA License No: 95C5411
