Job Responsibilities:
- Middle Office provides post-sales support to the Sales team and assists internal Operations teams especially Policy Administration and Claims team in interacting with Intermediaries and Client HR
- Maintain close working relationship with Sales/Policy Admin/Claims/Compliance/Customer Care Teams and external parties (Intermediaries/Client HR) to ensure seamless flow of relevant information and co-ordination
- Monitor service level achievements for selected clients
- Attend to escalations with ability to mitigate and resolve issues of concern in relation to needs of Client HR and Intermediaries.
- Assist in identifying, simplifying and streamlining processes for operation efficiency
- Perform ad-hoc duties assigned by supervisor
Job Requirements:
- Degree in any discipline
- At least 1 year of relevant experience in Employee Benefits Operations is preferred
- Knowledge of health insurance products would be an advantage
- Polite, tactful and service minded
- Good communication skills
- Able to work well independently and in teams
- Proficiency in Microsoft Office
We regret that only shortlisted candidates will be contacted.
