The Retail IS role is an imperative role in LV_NEO department in zone to support business roadmap and assure stability of the systems and processes. The role is responsible for the analysis and project delivery of Retail applications within Louis Vuitton store and corporate network, a key contributor to the design of solutions that brings operational excellence and memorable client experiences.
Job Duties & Responsibilities
Project Delivery
- Responsible for the success of projects in collaboration with the relevant business stakeholders & larger LV_NEO community.
- Define and lead projects, deploy new solutions and enhance existing solutions for South Asia markets.
- Manage & document requirements and fit-gap analysis, understanding end-to-end data flows & business impact.
- Define & execute IS test campaigns successfully and support UAT.
- Responsible for defect management / problem management.
- In charge of communication to stakeholders on IS deliverables
- Ensure support model is defined, documented, and transitioned to support teams.
Operational Responsibilities
- Ensure strong stability of the systems supporting business processes in Louis Vuitton stores.
- Partner with business departments to understand and resolve issues in a timely manner.
- Identify and Escalate URGENT/CRITICAL issues to proper support teams and business stakeholders.
- Lead solution proposals for issues or new needs and to understand the impact to upstream and downstream applications / processes.
- Interact with support teams to provide information and resolve issues, ensuring SLAs are well defined and respected.
- Define & execute test campaigns to ensure quality.
- Act as subject matter expert on system flows supporting business processes.
- Ensure proper system preparation prior to peak(s).
- Document needs, business processes and associated IS&T processes for future reference & support.
Key Requirements & Competencies
- Graduate degree or equivalent in Information Systems or business-related field
- Functional experience in POS and retail end-to-end flows
- Knowledge of Xstore OOB functions and features
- Mobile applications experience
- Analytics / Power BI / Reporting Experience
- Integration tools
- Proven success as business analyst; demonstrates ability to understand and anticipate business needs.
- Capable of working in an international context, global organization, matrix environment.
- Agile project delivery experience
- Strong interpersonal & communication skills to manage business stakeholders to clearly define/refine needs.
- Ability to prioritize and work efficiently under pressure with the capacity to deliver high-quality work within tight deadlines.
- Highly adaptable and flexible to accept new ideas and procedures.
- Positive, self-initiative, a team player.
