The Reservations Officer responds to reservation requests from guests, travel agents, and referral networks made through various communication platforms. He/She ensures that reservation hotlines are attended to at all times to meet daily business needs, and is responsible for creating, updating and maintaining reservation bookings promptly in accordance with guests' booking confirmations.
Responsibilities :
- Respond to reservation requests from guests, travel agents, and referral networks made through various communication platforms.
- Ensure that reservation hotlines are attended to at all times to meet daily business needs
- Responsible for creating, updating and maintaining reservation records promptly in accordance with guests' booking confirmation
- Track future room availability and helps develop forecasts for room revenue and occupancy
- Work closely with Front Office and Sales Department in preparing the pre-registration activities and process advance reservation deposits
- Updates room inventory and comply with the policies and procedures of the property
- Candidates with OPERA knowledge and experience will have an added advantage
- Any other ad-hoc duties assigned by superior
- 5.5 days work week, regular hour
Requirements:
- Minimum GCE 'O' Levels or equivalent
- Preferably 1-2 years relevant experience
- Possess initiative, able to multi task and work independently
- Pleasant disposition and a team player
- Proficient in Microsoft Office
- Experience in Hotels/ Serviced Apartments will be an added advantage
You may send in your inquiry to [email protected]
