Job Scope
1. To support and drive Bank’s Generative AI initiatives in improving Contact Centre operations, employee journey and overall customer experience.
2. Ensure smooth delivery of Contact Centre system enhancements in Corporate Banking (such as CRM and telephony) and fixes through comprehensive testing.
3. Preparation of test cases based on user requirements, executing cases, and collaborate with developers to ensure all issues are resolved before release.
4. Strong ownership of assigned projects and ensure tasks are completed to meet project timeline.
5. After office hours and weekend/PH work are expected to support releases during off-peak hours.
Requirements
1. Diploma or Bachelor’s Degree in Computer, IT, Engineering or Business equivalent.
2. Good understanding in Software Development Lifecycle (SDLC) and AI.
3. Proficient in productivity tools such as Microsoft 365, Jira, Confluence, Figma, etc
4. Experience in Agile Project Management and Customer Service is preferred.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
