Job Objectives
Application Development & Support – Application Development
Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.
The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications.
Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.
Key Responsibilities
· To support multiple ongoing and upcoming large projects
· To support the team’s suite of applications including
- Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
- Outbound dialling systems
- Email and SMS notification
- IBM MQ, Tomcat and JBoss
- JAVA Programming
- IVR application development
Key Requirements
· Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar
· Sound knowledge of UC applications design/development/testing and support area
· Managed and/or developed applications that leverage Avaya’s appliances for use by Contact Centre
· Relevant experience more than 7years
· Hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.
· Knowledge on Tetherfi Products will be added advantage
· Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server
· Implementation experience in Avaya Contact Centre Products is a MUST.
· Independent, proactive and self-starter with excellent interpersonal and communication skills.
· Strong analytical and good problem-solving skills.
· Ability to work in a fast-paced and team-oriented environment.
· Must be a team player
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
