Must-Have Skills
· Experience in Aviation Domain and support
· Experience in VMWare Workspace One
· Experience in Intune, SCCM and Studio
· Image Management using MDT
· Experience in VDI administration
Good-to-Have Skills
· Aviation Operations management, Responsible for all IT Infrastructure support across the airports and offices for the customer
· Vulnerability remediation for all end point devices
· Knowledge in Powershell Scripting and automate tasks using scripts
· Own problem tasks, drive to identifying solutions and responsible to implement the solution on MDM, VDI, APM and EUC
· Identify new scope of work / propose customer on improvisation plans and drive
Roles and Responsibilities
· Responsible for the End to End IT Infrastructure Operations and support in Airport and for the Airline company
· Manage the MDM Platform which includes maintenance, policy management, customization and administration
· Manage application packaging, customizing packaging, testing them and deploying them to production using VMWare Workspace One.
· Managing the Citrix environment, published applications, VDI support and administration
· Golden Image management for the organization and performing regression testing, UAT and periodic maintenance
· Provide technical and architectural support for any new requirement from customer in the IT infrastructure End User Computing.
· Track the Service Levels and Performance Metrics for each service area and work on improving the standards based on Industry analysis of Best in class metrics
· Work on mitigating the Vulnerabilities reported by End Point Security tool
· Work closely with the customer on plan for upgrade of Legacy unsupported environment to Newer version
· Experience in handling high severity issues and coordinating across to work for resolution.
