Responsibilities
- Maintenance of IT peripherals including backup & recovery
- Set-up, installation, re-installation or migration of IT peripherals
- Relocation of IT peripherals within premises
- Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests.
- Troubleshoot hardware & software issues
- Users profile administration
- Interface with other IT maintenance vendors for problem reporting. Place service call and follow up until the problem has been resolved.
- Installation and configuration of software according to customer standard
Requirement
- Minimum ITE / Diploma in IT or equivalent
- At least 1-2 year(s) of working experience in IT field
- User support experience is preferred
- Basic networking support & supporting in OS platform
- Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative
- Able to work under pressure and in a fast paced environment
Others
- Might subject to client’s office working hours
- Possible of OT depending on projects
