Industry: Shipping Services Industry
Location: West
Working Hours: Monday Friday, Office Hours
Good Remuneration Package
Process Management:
- Work with respective departments (Process Owner) to ensure that the overall process for the Company is efficient and effective.
- Manage process documentation flows to ensure that the processes for all departments are fully documented.
- Be the subject matter expert for business systems (AX, Cloud and etc.) and collaborate with IT to work on changes for system improvements
- Be the neutral party in investigating and documenting the root cause of customer complaints and disputes.
- Manage the documentation of customer complaint reports to clearly document the root cause and corresponding improvement plan to address the root cause.
- Follow through and ensure effective implementation of changes to the improvement required by respective departments in solving issue identified
- Be the neutral party in reviewing the issue and solution of improvement areas raised by respective departments in Improvement Potential System
- Lead process re-engineering, to reduce turnaround time for end-to-end processes and improve customer experience.
Quality Assurance:
- Developing, implementing, and maintaining quality management systems based on ISO standards - ISO 9001, ISO 14001, ISO 45001, and ISO 22000.
- Conduct regular audits to identify areas for improvement, non-conformities, and opportunities for enhancing quality processes.
- Stay up-to-date with the latest developments in ISO certifications, as well as industry best practices, and incorporate them into the quality management system.
- Lead the preparation of audits by external certification bodies, ensuring all necessary documentation is in place and readily accessible.
- Represent the company in quality-related matters with external stakeholders, including customers and regulatory bodies.
Requirements:
- Bachelor's degree in a relevant field (Quality Management, Business Management, Business Process Management and etc.); Advanced Diploma or certifications (e.g., Six Sigma, CQE) are a plus.
- Minimum of 3-5 years of experience in business process management and quality control, with primary focus on business process management.
- Strong understanding in business process management aspects.
- Strong understanding of ISO 9001, ISO 14001, ISO 45001 and ISO 22000 Standards, with the ability to interpret and implement their requirements effectively.
- Proven experience in managing quality control, driving continuous improvement initiatives, and fostering a culture of quality excellence.
- Proficiency in quality control methodologies and root cause analysis techniques.
- Familiarity with quality management software and tools.
Please send your updated cv to [email protected]
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified
EA Personnel: Lim Jing Yee, Lena
EA Registration No.: R1872533
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
EA Licence Number: 02C4944
Tel: 6950 9755
JOBID: QVRY98X6
