Responsibilities
- Create positive and memorable guests’ experiences within the hotel lobby and reception area.
- Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
- Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
- Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
- Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
- Approach any additional tasks assigned by superiors diligently and professionally.
Requirements
- Minimum completion of PSLE or its equivalent.
- Able to work rotating shifts, weekends and Public Holidays.
- Positive attitude with an outgoing personality and good communication skills.
- Those without experience are welcome to apply.
