Key Responsibilities
• Assists local Distributor Manager (DM) to support distribution/channel partners in resolving complex technical issues (or escalated field issues), not limited to machine pre-sales application solutions, softwares and system integration matters.
• Technical case management responsibilities over Sales Force Dot Com (SFDC)
• Be the “go-to” person in answering questions from customers and/or prospective customers about the features and capabilities of our software and hardware.
• Interface between Videojet (VJ) R&D team and our distribution/channel partners/GSA customers
• Bridge customer needs and requirements with our internal development and engineering team to find a solution
• Bring project specifications & technical accuracy to the discussion table
• Creation and handling of CAD drawings and documentations
• Support installations with partners’ field tech support if needed
• Have passion in always seeking for potential opportunities in the market, working closely with the local DM
• Organize meetings with VJ distributors if required, to support any further business developments
• Provide technical training to VJ channels/distributors and customers
• Participate in sales and technical meetings with partners and DM
• Create training curriculum, materials and presentations for channels/distributors
• Keep up with new VJ technologies and able to support others with those (like cameras, reject station, etc.)
• Provide strong service and technical advice to ensure partner and customer satisfactions.
• Strong continuous improvement mindset
• Willing to travel most of the working time within SEA
• Perfom any other tasks as assigned
