The Senior Customer Service Officer is a staff whose role in the company entails attending to guests and visitors who come into the spa/salon.
In some cases, the individual is assigned to specific clients/accounts and manages all inquiries and information transactions made between management and the clients.
As experts in the field, the job description of senior customer service officer includes guiding all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers.
They give report and feedback to management about the level of performance of members of staff in the organization.
